Associate Degree
Information Technology Support Specialist
The Information Technology Support Specialist program focuses on a growing segment of the Information Technology market. This segment provides service and support for software applications configuration, training of users, maintenance of information, and communication processes between a company's back-end network administrators and middle to front-line employees and customers. IS/IT "service support" has been cited as one of the areas that has continued to grow regardless of a leveling off in other areas of IS/IT in the current slack U.S. economy.
In this program you will:
- Learn the content and use of common business software applications and information processes (word processing, spreadsheet, database operating systems, network connectivity, etc.).
- Learn to install, configure, train users, troubleshoot, and support the business software.
Baker College is continually updating programs to meet the required demands of the job market. For individual and up to date course information, please call us at 1-800-469-3165 or complete a request for information.
| INFORMATION TECHNOLOGY SUPPORT SPECIALIST MAJOR - 69 HOURS | ||
| CIS 106A | Introduction to Operating System Concepts | 4 |
| CIS 107A | Introduction to Hardware Concepts | 4 |
| CIS 119A | iSeries CL and File Design | 4 |
| CIS 211 | Information Technology Customer Service and | 4 |
| Support | ||
| CIS 302A | Intermediate Database Management | 4 |
| CIS 310 | Visual BASIC | 4 |
| CIS 313A | Intermediate Spreadsheets | 4 |
| CIS 314 | Advanced Software Solutions | 4 |
| CIS 331 | Database Management Using SQL | 4 |
| CS 111 | Introduction to Programming | 4 |
| CSS 211 | Introduction to Network Security | 4 |
| LUX 205 | Introduction to Linux/Unix | 4 |
| MNP 171 | Windows Vista Configuration | 4 |
| MNP 221 | Configuring Windows Server 2008 Network | 4 |
| Infrastructure | ||
| NET 101 | Networking Essentials I | 4 |
| NET 102 | Networking Essentials II | 4 |
| WRK 218 | Work Experience Project | 4 |
| WRK 291B | Professional Career Strategies | 1 |
| GENERAL EDUCATION REQUIREMENTS - 30 HOURS | ||
| ENG 101 | Composition I | 4 |
| ENG 102 | Composition II | 4 |
| INF 112 | Word Processing | 2 |
| INF 113 | Electronic Spreadsheets | 2 |
| INF 114A | Introduction to Database Applications | 2 |
| MTH 111 | Introductory Algebra | 4 |
| SPK 201 | Oral Communication | 4 |
| WRI 115 | Workplace Communication | 4 |
| SELECT 1 COURSE FROM THE FOLLOWING: | ||
| PSY 101 | Human Relations | 4 |
| PSY 111 | General Psychology | 4 |
| QUARTER HOURS REQUIRED FOR GRADUATION | 99 | |
Baker College is continually updating programs to meet the required demands of the job market. For individual and up to date course information, please call us at 1-800-469-3165 or complete a request for information.
